Success Story:
Outplacement in the
Retail Industry
Business Issue
Talent Solutions Right Management has been the outplacement partner to a major North American retail client with more than 350,000 employees for over 11 years. Although the majority of its offices are located in the United States, Canada and Mexico, it also has procurement offices in China and India. Over the years, Right Management has been called upon to support the client through multiple downsizings, including three significant downsizing events – 5,000 in the U.S., 1,000 in China and 500+ in the U.S. and Canada.
Solution
To support these downsizings, Right Management provided Notifier Training, Notification Support and Outplacement Programs. The team provided training to the leaders and managers (notifiers), who would deliver the notification message to affected employees. This assured our client that the notifiers were aware of potential challenges they might face and how to avoid/manage them through best practices.
By providing Human Resources, manager notifiers and affected employees with the support of Right Management’s notification consultants, the client has been able to mitigate legal risk. Notification consultants are also able to advise Human Resources and manager notifiers of best practices in the moment and help affected employees begin to think beyond the moment to the next steps.
By setting up an efficient outplacement program structured by band level, Right Management has mitigated the risks associated downsizing ensured an optimal level of support to former employees.
Employee Testimonials
“My Coach was outstanding. She understood my situation, kept me on track, followed up with me, led me in what things I need to focus on to improve my search, gave freely of her time, and came to know me as a person, with particular needs that may have been different from others in my group.”
“I didn’t expect the experience to be as rich in content and info. I started attending just to give myself something to focus on. I was an early LinkedIn adopter and have had a professional written resume prior to this experience, but was still able to pick up additional tidbits from the classes and enjoyed the networking.”
“I decided to stay at home with my children and was not really actively seeking employment. [Coach] was fantastic in keeping in touch with me. She maintained our relationship to answer questions I needed while understanding I was not the traditional client. I really appreciated her professionalism and support.”
First-line employees and managers are provided with robust programs and executives are offered an expanded set of options.
Results
The longevity of Right Management’s partnership with this client is a testament of the client’s satisfaction with and confidence in our outplacement services. These services have mitigated risk and positively impacted former employees. The following statistics highlight results:
- 94% of the client’s former employees report being satisfied with our services.
- 72% of the client’s former employees have a positive perception of their previous employer.
- The client’s former employees’ preparedness to job search went from 41% prior to receiving our services to 90% after.
- On average, the client’s former employees have reached their next career opportunity in less than 12 weeks.
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